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Customer Name
*
First Name
*
Last Name
*
Service Address
*
Address Line 1
Address Line 2
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Alaska
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Start Survey
Pro Pacific Pest Control is easy to get a hold of through my preferred method of communication.
*
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
What is your preferred method of communication?
*
Phone
Email
Text Message
Other:
Other Value
The office staff at Pro Pacific Pest Control is responsive.
*
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
The office staff at Pro Pacific Pest Control is knowledgeable and eager to help.
*
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
The office staff at Pro Pacific Pest Control listens to my questions and concerns and responds appropriately.
*
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
Which of the following (you may choose more than one) best describes the qualities you observed in the customer service representative that most recently assisted you over the phone?
*
Enthusiastic
Listened Carefully
Friendly
Responsive
Not Patient
Not Enthusiastic
Unresponsive
Other:
Other Value
It is easy to schedule an appointment with Pro Pacific Pest Control
*
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
I am happy with the scheduling options that Pro Pacific Pest Control Offers.
*
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
Pro Pacific was quick to respond and schedule services.
*
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
My service tech was courteous and professional in their appearance.
*
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
My service tech is punctual and arrives as scheduled.
*
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
My service tech spends an adequate amount of time servicing my property.
*
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
My service tech takes ownership for the pest problems at my property, and works quickly to resolve the issues.
*
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
My service tech was courteous and polite.
*
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
My service tech shows genuine concern for the pest problems that I am experiencing.
*
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
My service tech listens to my questions and concerns and responds appropriately.
*
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
My tech clearly explains services needed and how they will solve my problem.
*
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
For services received, how would you describe Pro Pacific's pricing?
*
Very Reasonable
Reasonable
Prices are a little high
Not Reasonable
My pest problems are under control since using Pro Pacific Pest Control
*
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
How likely is it that you would recommend Pro Pacific Pest Control to others?
*
Very Likely
Likely
Maybe
Unlikely
Very Unlikely
Were we able to solve your pest problem?
*
Yes
No
Have you ever used other pest control companies to help you with pest control around your property?
*
Yes
No
How does Pro Pacific Pest Control compare to other services?
*
Much better
About the same
Slightly worse
Much worse
In which areas can Pro Pacific Pest Control improve?
*
Customer Service (office)
Treatment Effectiveness
Billing Process
Website Information
Communication
Everything was great!
Other:
Other Value
Will you use Pro Pacific Pest Control for future pest control needs?
*
Yes
I will probably shop around
No
Would you like to learn more about the other services we provide?
Beehive Removal Service
Bird Control (Swallows, Pigeons, Gulls)
Gopher Warranty Service
Rodent Warranty Service
Termite Warranty Service
Are there any services that you need that we don't provide?
*
Yes
No
Please let us know what services you need us to provide.
*
Any other comments?
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